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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the website available at https://playamobet-ca.com (the "Website"), operated for the Canadian brand Playamo. By creating an account, depositing funds or placing any wager on the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website. These Terms are effective as of 1 January 2026 and supersede all previous versions.

Definitions

In these Terms, unless the context requires otherwise:

  • "Operator" means Dama N.V., a company registered in Curaçao with registration number 152125 and registered office under Curaçao law, holder of E-gaming Licence No. 8048/JAZ2020-13 issued by Antillephone N.V., together with its payment processing subsidiary Friolion Limited, a company registered in Cyprus with registration number HE 419102, to the extent it provides payment services for Canadian players.
  • "Website" means the online gambling platform accessible at https://playamobet-ca.com and any of its subpages, including but not limited to the terms and conditions, privacy policy, and responsible gaming pages.
  • "Playamo" means the Canadian-facing brand of the Website operated under the domain playamobet-ca.com for players in Canada (excluding jurisdictions where online gambling with offshore operators is prohibited, including but not limited to the province of Ontario).
  • "User" or "Player" means any natural person who registers an account or otherwise uses the Website, whether or not such person places bets or wagers.
  • "Account" means the personal, single-user account registered in your name on the Website, which records your profile data, gameplay history, deposits, withdrawals, bonuses and balances.
  • "Bet" or "Wager" means any sum of real money or bonus funds risked by a Player on the outcome of a casino game, slot, live casino game or any other gambling product available on the Website.
  • "Real Money Balance" means funds deposited by you and accepted by the Operator, plus any winnings derived from such funds, less any withdrawals and fees where applicable.
  • "Bonus" means any promotional value, including bonus money, free spins, free bets, cashback or similar incentives granted by the Operator under specific promotional conditions.
  • "Bonus Balance" means any active Bonus funds, including winnings derived from Bonus use, which are subject to wagering or other conditions before becoming withdrawable.
  • "Game(s)" means all casino games, slot machines, live casino products, and any other gambling content provided on the Website by the Operator or its third-party suppliers.
  • "KYC" (Know Your Customer) means the identity verification process applied by the Operator, including collection and verification of documents and information to comply with anti-money-laundering ("AML"), counter-terrorist-financing ("CTF") and fraud-prevention obligations.
  • "AML/CTF Laws" means anti-money-laundering and counter-terrorist-financing laws and regulations applicable to the Operator in its licensing jurisdiction and any other relevant laws that may reasonably apply to offshore operations.
  • "Prohibited Jurisdiction" means any country or territory, or specific province or state, where accessing or using the Website is unlawful under local law or by decision of the Operator, including, for the avoidance of doubt, the province of Ontario in Canada.
  • "Responsible Gambling Tools" means deposit limits, loss limits, wager limits, session limits, self-exclusion and any similar harm-minimization mechanisms offered via the Website.
  • "Business Day" means any day other than Saturday, Sunday or public holidays in Curaçao or Cyprus, for the purposes of payment processing by the Operator or Friolion Limited.

Account Registration

Eligibility and Age Requirements

  • Minimum age: You must be at least 18 years old, or the higher minimum legal age for online gambling in your province or territory of residence in Canada (if higher than 18), to register and use an Account.
  • Jurisdictional restrictions: You must not register or use the Website if you are located in a Prohibited Jurisdiction, including the province of Ontario or any country where offshore online gambling is illegal. The Operator may apply geo-blocking and other controls but you remain responsible for ensuring that your use is lawful.
  • One account policy: You may hold only one Account with Playamo on playamobet-ca.com. Duplicate accounts may be closed, and balances may be voided in accordance with these Terms.

Account Creation Process

  1. Registration form: To create an Account, you must complete the online registration form, providing accurate, complete and current information including at least your full name, date of birth, country and province of residence, email address and preferred currency.
  2. Email verification: You must verify your email address by following the link sent to you by the Operator. The Operator may restrict access to deposits, gameplay and withdrawals until email verification is successfully completed.
  3. KYC and identity checks: At registration or at any later time, the Operator may require you to complete KYC verification, including:
    • A valid government-issued photo ID (passport, driver's licence or national ID card).
    • Proof of address (utility bill, bank statement or official government letter not older than 3 months).
    • Proof of payment method ownership (e.g., redacted bank card copy, e-wallet screenshot, or bank statement showing your name and account details).
    The Operator may use third-party verification providers and databases to confirm your identity and age.
  4. AML/CTF considerations: The Operator will conduct risk-based checks in accordance with its AML and KYC policies (referenced in Clause 3 of the main terms of the original brand and adapted here) and may request additional information about the source of funds or wealth.

User Obligations

  • Accuracy of data: You must ensure all information you provide is true, accurate and complete and keep it up to date. Providing false or misleading data is prohibited and may result in immediate suspension or closure of your Account and forfeiture of funds where justified by AML/fraud concerns.
  • Password security: You are solely responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your Account. You must:
    • Use a strong and unique password.
    • Not disclose your credentials to any third party.
    • Log out after each session and secure your devices.
    The Operator is not liable for losses arising from unauthorized use due to your failure to protect your credentials.
  • Prohibition on third-party use: Your Account is strictly personal. You may not allow others to use it, or transfer or sell it, nor may you use another person's account on the Website.
  • Truthful declarations: By registering, you confirm that:
    • You act on your own behalf and not for any third party.
    • You are not depositing funds derived from criminal or unlawful activities.
    • You are not listed on any applicable sanctions list or barred from gambling activities.
  • Responsible gambling: You must use the Website for entertainment purposes only, not as a source of income, and must use the Responsible Gambling Tools available at https://playamobet-ca.com/responsible-gaming where appropriate.

Betting & Gameplay Rules

General Rules for Placing Bets

  • Available Games: You may place bets only on Games displayed as active and available in your Account interface. Certain Games or providers may not be offered in some Canadian provinces due to licensing or policy reasons.
  • Minimum and maximum bets: Each Game may have its own minimum and maximum bet limits, which are displayed in the Game interface. The Operator may also apply global bet limits per transaction or per time period to manage risk and comply with AML obligations.
  • Bet confirmation: A bet is considered placed and accepted when:
    • It has been submitted through the Website interface; and
    • It appears in your betting history or Game transaction log; and
    • The corresponding amount is deducted from your Real Money Balance or Bonus Balance (as applicable).
  • Currency: All bets are placed in the currency displayed in your Account. Currency conversion (if any) may be performed by your payment provider and is outside the Operator's control.

Use of Real Money and Bonus Funds

  • Balance order: Unless otherwise stated in specific promotion terms, bets are generally deducted from your Real Money Balance first and then from your Bonus Balance. The Website interface will clearly indicate active balances.
  • Insufficient funds: If your available balance is insufficient to cover a bet, the bet will not be accepted. It is your responsibility to verify your balance before confirming a bet.
  • Game rules: Each Game is governed by its own rules, paytables and random number generator (RNG) settings (for non-live games). By participating, you agree to those rules as presented within each Game.

Cancellation and Modification of Bets

  • Player-initiated changes: Once a bet has been confirmed and registered by the system, it cannot normally be cancelled or modified by you. You must check all details before confirming any bet.
  • Operator-initiated voids: The Operator reserves the right to void or adjust bets in the following circumstances:
    • Technical or system error causes incorrect odds, paytables, payouts or Game behavior.
    • The bet was accepted after the outcome of the Game was already known, or after the relevant event theoretically should have been closed.
    • There is reasonable suspicion of fraud, collusion, automated play, exploitation of software bugs, or breach of these Terms.
    In such cases, the Operator may:
    • Declare the bet void and return the stake to your balance; or
    • Adjust the bet or payout to what would have been correct in the absence of the error.
  • Misuse of errors or glitches: If you deliberately exploit any error, bug, glitch or malfunction in the Website or Games, any associated bets and winnings may be declared void, and your Account may be suspended or closed.

Rules of Conduct and Live Casino/Chat

  • Respectful behavior: When participating in live casino games, chat functions or any interactive features, you must:
    • Refrain from using abusive, obscene, defamatory, racist, sexist, hateful or threatening language.
    • Not harass, insult, or intimidate other players, dealers or staff.
    • Not engage in trolling, spamming or advertising.
  • Prohibition of cheating and collusion: You must not:
    • Employ unfair strategies, including card counting in violation of specific Game rules, collusion with other players, or external devices/software to obtain an advantage.
    • Use bots, scripts, or automated systems to place bets or interact with the Website.
  • Moderation and sanctions: The Operator or its service providers may monitor chats and live activities. Inappropriate behavior may result in:
    • Chat restrictions or bans;
    • Exclusion from certain Games or features;
    • Suspension or closure of your Account in serious cases.

Bonus Terms

General Bonus Conditions

  • Promotional nature: Bonuses offered by Playamo on playamobet-ca.com are discretionary promotional benefits. The Operator may modify or withdraw promotions at any time, subject to not affecting rights already accrued under accepted offers.
  • Specific terms prevail: Each Bonus is governed by its specific promotional terms (e.g., on the promotion page, email, or pop-up). In case of conflict, the specific promotional terms prevail over this general Bonus section.
  • Eligible players: Bonuses are intended for recreational players in Canada (excluding Prohibited Jurisdictions). The Operator may limit or exclude bonuses for specific users, groups, IP ranges or payment methods.

Bonus Activation and Wagering Requirements

  1. Activation conditions: A Bonus may require:
    • A minimum qualifying deposit using eligible payment methods.
    • Entry of a valid bonus code.
    • Opt-in confirmation via the Website or communication channel.
    Unless otherwise stated, only one Bonus can be active in your Account at any given time.
  2. Wagering requirements: Unless expressly stated otherwise:
    • Deposit bonuses must be wagered a minimum number of times (e.g., 40x the bonus amount or bonus plus deposit amount) before Bonus funds and associated winnings become withdrawable.
    • Free spin winnings are converted into Bonus funds and subject to a specified wagering requirement (e.g., 40x) before withdrawal.
    The exact wagering multiple, eligible Games and maximum bet per spin/round will be clearly indicated in the specific promotion terms.
  3. Timeframe: Bonuses may have a validity period (e.g., 7 - 14 days from activation) within which wagering requirements must be met. Unused or partially used Bonuses after the deadline will be forfeited, including related winnings.
  4. Contribution of Games: Different Games may contribute differently to wagering requirements. Typically:
    • Most video slots: 100% contribution.
    • Selected slots, table games, live casino or jackpot games: lower or 0% contribution.
    The applicable contribution table is provided in the Bonus or promotion conditions. The Operator may exclude certain Games entirely from Bonus play.

Prohibited Games and Actions While Using Bonuses

  • Prohibited betting patterns: The following practices may be considered abusive and may result in confiscation of Bonus and winnings and/or Account closure:
    • Placing single bets or series of bets that exceed the maximum allowed Bonus bet size.
    • Using low-risk betting strategies (e.g., betting on both red and black in roulette, or covering a majority of the table) to artificially clear wagering.
    • Delaying of rounds (e.g., saving bonus rounds or free spin features and later completing them after wagering requirements have been met).
    • Using "double or nothing" features repeatedly to boost Bonus balances.
  • Game restrictions: Certain Games may be excluded from play with active Bonus funds. Attempting to use Bonus funds on such Games may lead to voiding of related wagers and winnings.
  • Multiple account abuse: Creating multiple accounts or collaborating with others to claim the same Bonus multiple times is strictly prohibited and may result in forfeiture of all Bonuses and funds.

Combining Promotions and Bonus Management

  • No stacking of incompatible offers: Unless explicitly permitted, Bonuses cannot be combined or "stacked." You may participate in a new promotion only after completing or cancelling any active Bonus.
  • Cancellation of Bonus: You may request cancellation of an active Bonus via the Website or customer support. On cancellation:
    • The remaining Bonus Balance and related winnings may be forfeited.
    • Your Real Money Balance generally remains unaffected, except where fair adjustments are necessary to correct abuse.
  • Refunds of bets and Bonuses: If the Operator must void Bets or correct technical errors, it may:
    • Restore used Bonus funds and wagering progress; or
    • Cancel the Bonus if it can no longer be fairly restored, provided that your Real Money Balance is adjusted to reflect correct outcomes.

Payments & Withdrawals

Deposit Methods and Conditions

  • Payment channels: The Website may support various payment methods for Canadian players, including:
    • Bank cards (e.g., Visa, Mastercard, and other supported issuers).
    • E-wallets and online payment services.
    • Bank transfers and local payment solutions where available.
    • Cryptocurrency options (where permitted by the Operator and applicable laws).
    The exact list of methods is displayed in the cashier section and may vary by region and time.
  • Processing entities: For Canadian players, deposits and withdrawals of fiat funds may be processed by Friolion Limited (Cyprus) acting as a payment agent of Dama N.V.
  • Ownership of payment methods: You must use only payment instruments registered in your own name. The Operator may request proof of ownership and may reverse transactions where ownership is in doubt.
  • Deposit limits and fees: Minimum and maximum deposit limits per transaction and per day/week/month will be indicated in the cashier. The Operator does not generally charge deposit fees but your bank or payment provider may apply charges or currency conversion fees.

Withdrawals and Verification

  1. Withdrawal requests: You may request a withdrawal of available Real Money Balance (subject to Bonus terms, AML checks and these Terms) via the cashier. Withdrawals will, where possible, be made via the same method used for deposit.
  2. KYC and AML checks: Before processing withdrawals, the Operator may require full KYC verification and additional documents, especially where:
    • The cumulative amount withdrawn exceeds prescribed thresholds.
    • There is suspicion of fraud, money laundering, bonus abuse or chargebacks.
    Failure to provide required documents may result in delayed or refused withdrawals and potential Account suspension.
  3. Processing times: The Operator aims to review withdrawal requests within a reasonable period, typically within 24 - 72 hours on Business Days, provided that KYC is complete. However, actual receipt of funds may depend on your bank, e-wallet, crypto network and other intermediaries.
  4. Withdrawal limits: Daily, weekly and monthly withdrawal caps may apply. These limits are specified in the cashier or relevant help sections. Higher limits may be considered for VIP players at the Operator's discretion.

Fees, Chargebacks and Refunds

  • Fees: The Operator may:
    • Cover reasonable transaction fees for standard withdrawals; or
    • Pass on certain costs to you where your withdrawal pattern causes disproportionate expenses (e.g., frequent small withdrawals).
    Any applicable fees will be disclosed before you confirm a transaction.
  • Chargebacks and reversals: If you initiate a chargeback or payment reversal:
    • The Operator may suspend or close your Account.
    • All winnings and Bonuses deriving from the disputed funds may be voided.
    • The Operator may seek to recover outstanding amounts and related costs.
  • Refund policy: Deposits and bets are generally final once used for gameplay. Refunds may be considered only in exceptional circumstances (e.g., proven technical failures or erroneous duplicate deposits) and at the sole discretion of the Operator, subject to AML constraints.
  • Refunding bets and Bonuses: In the event of:
    • Game malfunction that invalidates all pays and plays; or
    • Incorrect odds/payouts due to system errors;
    the Operator may void affected bets, restore stakes, adjust balances and, where reasonable, restore or cancel Bonuses linked to those bets. Any such correction will aim to place you in the position you would have been in but for the error, without granting unjust enrichment.

Limitation of Liability

Operator's Obligations

  • Fairness and integrity: The Operator undertakes to:
    • Provide Games that are, to the best of its knowledge, fair, and, where applicable, certified by independent testing agencies in line with industry standards.
    • Ensure that outcomes of Games using RNG are random and not manipulated to your detriment or benefit.
  • Accuracy of results: The Operator endeavors to ensure that:
    • Game results are recorded correctly in its systems; and
    • Balances displayed in your Account accurately reflect your gameplay history, subject to corrections for errors or malfunctions.
  • Service availability: The Operator aims to keep the Website operational on a 24/7 basis, subject to maintenance, upgrades and circumstances beyond its control.

Exclusions and Limitations

  • No warranty: The Website and Games are provided "as is" and "as available." To the maximum extent permitted by law, the Operator disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement.
  • Technical failures and interruptions: The Operator is not liable for:
    • Network failures, internet outages, latency or disruptions beyond its control.
    • Hardware or software failures on your device.
    • Any loss of data, bets or winnings caused by such failures, except to the extent resulting from the Operator's gross negligence or willful misconduct.
    In the event of a system or Game malfunction, all affected bets and plays may be voided and stakes returned where appropriate.
  • Indirect and consequential losses: The Operator is not liable for any indirect, incidental, special, punitive or consequential damages arising out of or in connection with your use of the Website, including but not limited to loss of profits, expected winnings, business, reputation or data.
  • Maximum liability: To the fullest extent permitted by applicable law, the maximum aggregate liability of the Operator to you in respect of any single incident or series of related incidents shall not exceed:
    • The amount of the disputed bet or wager; or
    • Where the dispute does not relate to a specific bet, the total amount of real money you deposited into your Account in the 30 days preceding the incident.
  • Local law protection: Nothing in these Terms shall:
    • Exclude or limit any liability that cannot be excluded or limited under applicable law, including statutory consumer rights in Canada that may apply in an offshore context; or
    • Exclude liability for fraud, fraudulent misrepresentation or gross negligence by the Operator.

Intellectual Property Rights

Ownership of Content and Software

  • Proprietary rights: All intellectual property rights in and to the Website, including but not limited to text, graphics, logos, trademarks, trade names, domain names (including playamobet-ca.com), designs, interfaces, software code, databases and audiovisual material, are owned by the Operator, its affiliates or its licensors.
  • Third-party content: Games and related content supplied by third-party providers remain the intellectual property of those providers and are used under licence by the Operator.

Permitted and Prohibited Uses

  • Limited licence to use: Subject to these Terms, the Operator grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Games solely for your own non-commercial entertainment on compatible devices.
  • Restrictions: You must not, without prior written consent of the Operator:
    • Copy, reproduce, modify, adapt, translate, reverse engineer, decompile or disassemble any part of the Website or Games, except where permitted by mandatory law.
    • Distribute, transmit, publicly display, rent, lease, sub-licence or otherwise exploit the Website content for commercial purposes.
    • Remove or alter any copyright, trademark or other proprietary notices from the Website or Game interfaces.
  • Trademarks: "Playamo" and any related logos or marks are trademarks or registered trademarks of the Operator or its group companies. You may not use these marks in any manner that implies endorsement, affiliation or sponsorship without written permission.

Privacy & Data Protection

  • Privacy policy: The collection, use, storage and disclosure of your personal data by the Operator are governed by the Privacy Policy available at https://playamobet-ca.com/privacy-policy. By using the Website, you acknowledge that you have read and understood the Privacy Policy.
  • Data processing: The Operator will process your personal data:
    • To provide and manage your Account and the Website services.
    • To comply with legal and regulatory obligations, including AML/CTF and responsible gambling duties.
    • For security, fraud prevention, and risk management.
    • For marketing purposes where permitted by law and your preferences.
  • Data sharing: Personal data may be shared with group companies (including Friolion Limited), regulators, payment providers, verification services and game suppliers as detailed in the Privacy Policy, subject to appropriate safeguards.

Changes to Terms

Modification Procedure

  • Right to amend: The Operator may amend, update or replace these Terms from time to time to reflect changes in legal, regulatory or operational requirements or to introduce new services.
  • Notification of changes: Where changes are material, the Operator will use reasonable efforts to notify you in advance by:
    • Displaying a notification banner or pop-up on the Website; and/or
    • Sending an email to the address registered in your Account.
  • Effective date: Unless otherwise stated, changes will take effect on the date indicated in the updated Terms and will not apply retroactively to closed or settled transactions.

Your Options in Case of Disagreement

  • Acceptance by use: By continuing to use the Website after the effective date of the updated Terms, you are deemed to have accepted the changes.
  • Right to discontinue: If you do not agree with any updated Terms:
    • You must stop using the Website immediately; and
    • You may request closure of your Account and withdrawal of any remaining Real Money Balance, subject to AML and Bonus conditions in force before the change.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

  • Grounds for suspension/closure: The Operator may suspend or terminate your Account, withhold or seize funds, and/or restrict your access to the Website where it has reasonable grounds to believe that:
    • You have breached these Terms or any applicable Game or Bonus rules.
    • You have provided false or misleading information, or failed KYC/AML checks.
    • You are located in or accessing the Website from a Prohibited Jurisdiction.
    • You have engaged in fraud, money laundering, bonus abuse, collusion, cheating, chargebacks or any other unlawful or improper conduct.
  • Immediate measures: In urgent circumstances, the Operator may impose immediate temporary suspension while investigating suspected breaches, including freezing of balances to prevent dissipation of funds.

Player-Initiated Closure or Self-Exclusion

  • Voluntary closure: You may request closure of your Account at any time by contacting customer support. Subject to AML/CTF obligations and Bonus conditions, your remaining Real Money Balance will be paid out to you.
  • Self-exclusion: If you wish to suspend your gambling for a specified time or indefinitely, you may activate self-exclusion via the Website or by contacting support, as described on the Responsible Gaming page (https://playamobet-ca.com/responsible-gaming).

Consequences of Termination

  • Funds on closure: Upon permanent closure:
    • Subject to any lawful set-off or forfeiture due to fraud or serious breach, the Operator will pay out your available Real Money Balance.
    • Bonus funds and any outstanding wagering-related winnings will ordinarily be forfeited, unless otherwise required by applicable law or specifically agreed.
  • Notification: The Operator will endeavor to notify you of the reason for suspension or closure where legally and operationally feasible. However, it may withhold details where disclosure could compromise investigations, AML obligations or third-party privacy.
  • Record retention: The Operator may retain Account data after closure in accordance with legal retention requirements, AML/CTF obligations and the Privacy Policy.

Governing Law & Jurisdiction

Applicable Law

  • Primary governing law: These Terms and your relationship with the Operator are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection provisions that may apply to you under the laws of your Canadian province or territory of residence.
  • Offshore context: You acknowledge that the Operator is licensed and regulated in Curaçao (Antillephone N.V., Licence No. 8048/JAZ2020-13, currently valid and extended through 2026 based on provided verification) and that your use of the Website constitutes participation in offshore gambling activities.

Dispute Resolution

  • Internal complaints procedure: If you have a complaint, you must first contact the Operator's customer support at [email protected] or via live chat on the Website. Provide:
    • Your full name and registered email address.
    • Detailed description of the issue, including dates, Game names and transaction IDs where relevant.
    The Operator will investigate and respond within a reasonable timeframe.
  • Escalation to regulator/ADR: If you are not satisfied with the Operator's final response or if your complaint is not resolved within a reasonable period, you may escalate the dispute to Antillephone N.V. or its designated dispute resolution contact by emailing [email protected], providing details of your Account and the dispute.
  • Courts and arbitration: Subject to any mandatory dispute resolution mechanisms imposed by the Curaçao regulator or applicable law:
    • Any dispute, controversy or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Curaçao; or
    • May, where applicable and agreed, be referred to arbitration or alternative dispute resolution mechanisms recognized by the licensing authority.

Contact Information

  • Customer support:
    • Email: [email protected] (primary contact for all player queries, complaints and account issues).
    • Live chat: Accessible 24/7 via the Website interface at https://playamobet-ca.com.
  • Regulator / dispute contact:
    • Email: [email protected] (Antillephone N.V. - official dispute contact for licence 8048/JAZ2020-13).
  • Website links:
    • Official Website: https://playamobet-ca.com
    • Terms and Conditions: https://playamobet-ca.com/terms-and-conditions
    • Privacy Policy: https://playamobet-ca.com/privacy-policy
    • Responsible Gaming: https://playamobet-ca.com/responsible-gaming
  • Mailing and legal addresses: At the time of drafting, specific mailing, headquarters, regional or legal addresses for Canadian correspondence are not publicly specified. Formal legal notices relating to these Terms should be sent electronically to [email protected] in the first instance, and may be redirected by the Operator to the appropriate corporate entity or department.