Privacy Policy

This Privacy Policy explains how Playamo, operated via the website playamobet-ca.com (the "Website"), collects, uses, discloses and protects personal information of players and Website visitors from Canada. It applies to all users who access or use the Website, register an account, participate in games, promotions or communication channels, or otherwise interact with our services. By using the Website, you acknowledge this Privacy Policy. This Policy is effective and deemed applicable as of 01 January 2026 and remains in force until replaced or updated in accordance with the "Updates" section below.

Who We Are

OBSERVE: Identify the operator, group structure, and key contacts handling personal data.

EXPAND: Clarify corporate roles (operator vs. payment processor) and a responsible contact route for privacy queries, even where a formal DPO is not legally mandated.

REFLECT: Present a clear, single point of accountability for Canadian users.

The online gaming services offered through playamobet-ca.com for Playamo are operated by:

Dama N.V., a public limited company incorporated under the laws of Curaçao, registered under company number 152125 and licensed and regulated by Antillephone N.V. under E-gaming License No. 8048/JAZ2020-13 (valid and assumed active through 2026).
Certain payment processing and ancillary services for Canadian players may be provided by Friolion Limited, a company incorporated in Cyprus, registration number HE 419102, acting as a group payment agent and service provider.

As between you and our group companies, Dama N.V. is the primary entity responsible for determining the purposes and means of processing your personal information in connection with Playamo and the Website.

Because our gaming operations and infrastructure are located offshore, we do not maintain a physical office in Canada. For all privacy and data protection matters, you may contact our data protection contact point:

Data Protection Contact / Data Protection Department
E-mail (primary): [email protected]

When contacting us regarding privacy, please clearly indicate that your request relates to "Privacy / Personal Information - Playamo" so that it can be routed promptly to the data protection contact within our organization.

What Personal Data We Collect

OBSERVE: Identify each major category of data collected from Canadian users, both directly and indirectly.

EXPAND: Distinguish between personal identifiers, technical data, financial data, behavioural data, and tracking identifiers to meet privacy and industry expectations.

REFLECT: Provide a structured overview so players understand what information they provide, what is generated through use, and what is collected automatically.

Account and Identification Data

Registration data: Full name, date of birth, country of residence, physical address (where requested), e-mail address, telephone number, chosen username, password, preferred currency, and language.
Verification and KYC data: Copies or details from identification documents (such as passport, national ID, driver's licence), proof of address (utility bill, bank statement), payment ownership documentation, and any information you provide during "Know Your Customer" (KYC) or anti-money laundering (AML) procedures.
Account settings and communications: Your marketing and notification preferences, language settings, time zone, and records of communications with our support team (via e-mail, live chat or other channels).

Technical and Usage Data

Technical identifiers: IP address, device identifiers, browser type and version, operating system, device model, connection type, approximate location derived from IP, and similar device or network information.
Log data: Dates and times of login and logout, session duration, pages viewed, clickstream data, referring and exit pages, error logs and system activity related to your use of the Website.

Payment and Transaction Data

Payment details: Limited payment card data (such as masked card numbers, card type and expiry date) where applicable, e-wallet identifiers, bank account details or other payment instrument identifiers as necessary to process deposits and withdrawals. Full payment card details are generally handled by our PCI-compliant payment providers, not stored in full by us.
Transaction history: Records of deposits, withdrawals, bonuses credited, chargebacks, refunds, currency, method used, and associated timestamps.

Behavioural and Gaming Data

Gaming activity: Game sessions, wagers placed, wins and losses, jackpot participation, game preferences, time spent on particular games, and in-game actions where relevant.
Responsible gaming data: Self-exclusion status, limits configured (deposit, wager, loss, session time), reality checks and similar safer gambling tools, and any information you provide in connection with responsible gaming assessments or interventions.
Interaction and engagement: Clicks on promotions or banners, participation in tournaments or loyalty programs, bonus opt-ins and redemptions, and responses to surveys or feedback forms.

Cookies and Similar Technologies

Cookie identifiers: Unique identifiers stored in cookies or similar technologies associated with your browser or device.
Tracking data: Data gathered by analytics scripts, pixels and similar technologies used to understand how you use the Website, to measure performance and to support security and fraud detection.

Third-Party and Supplementary Data

Verification and risk data: Information obtained from third-party service providers (such as identity verification providers, payment processors or AML screening tools), including confirmation of your identity, device risk scores, geolocation approximations, sanctions lists checks and negative media checks where permitted by law.
Marketing and attribution data: Information from affiliates and advertising networks about your referral source and campaign attribution, where applicable and in line with your consent or browser settings.

Legal Basis for Processing

OBSERVE: Identify and align the grounds on which we process personal information under applicable data protection standards (including principles consistent with GDPR-style frameworks and Canadian privacy norms).

EXPAND: Link each main processing activity to a lawful basis, so that users understand which processing is necessary and which is based on consent or legitimate interests.

REFLECT: Provide clarity that some data uses are mandatory to use the services and others are optional.

Performance of a Contract

We process your personal information where it is necessary to enter into and perform our agreement with you, including our Terms and Conditions. This includes in particular:

Creating, maintaining and administering your player account for Playamo at playamobet-ca.com;
Providing access to our games, promotions, loyalty programs and tournaments;
Processing deposits, bets, wins, withdrawals and other transactions;
Communicating with you about your account, transactions, security alerts, technical issues and service-related changes.

Compliance with Legal and Regulatory Obligations

We are required to process certain personal information to comply with laws and regulations applicable to licensed online gaming operators and to financial transactions. This includes:

Conducting identity verification and age verification checks;
Implementing AML and counter-terrorist financing (CTF) controls, including monitoring of transactions and reporting suspicious activity to competent authorities where applicable;
Complying with tax, accounting, record-keeping and regulatory reporting obligations in Curaçao and any other relevant jurisdictions;
Respecting self-exclusion and responsible gaming obligations, including maintaining records necessary to enforce exclusions and limits.

Legitimate Interests

We process personal information where this is necessary for our legitimate business interests and these interests are not overridden by your privacy interests or fundamental rights and freedoms. Examples include:

Preventing, detecting and investigating fraud, abuse of promotions, money laundering, security incidents and other unlawful or improper activities;
Ensuring the security and integrity of our systems, networks and games, including monitoring accounts for unusual patterns;
Analyzing and improving the performance, functionality and user experience of the Website, including troubleshooting, testing and statistical analysis;
Tailoring certain aspects of the service (such as default language, content ordering and non-intrusive personalization) based on your usage and preferences;
Establishing, exercising or defending legal claims and managing business risks.

Consent

In some cases we rely on your consent to process your personal information. You are free to withdraw such consent at any time, without affecting the lawfulness of processing based on consent before withdrawal. Activities typically based on consent include:

Sending you electronic marketing communications (e-mail, SMS, push notifications) about products, promotions and offers, to the extent required by applicable law;
Using certain cookies and similar tracking technologies for advertising or advanced analytics when such consent is required under applicable law;
Sharing your information with particular third-party marketing or advertising partners for their own marketing (where offered and permitted).

Purpose of Processing

OBSERVE: Group processing activities into clear, user-oriented purposes.

EXPAND: Clarify how each purpose connects to the operation of an online casino brand such as Playamo in Canada.

REFLECT: Indicate where purposes are mandatory to provide the service and where users have control (for example, marketing).

Provision and Administration of Services

Registering and managing player accounts and verifying your eligibility to use the Website;
Providing access to casino games, promotions, loyalty programs and tournaments;
Processing deposits, wagers, winnings, bonuses and withdrawals;
Providing customer support through e-mail and live chat, and managing complaints and inquiries.

Regulatory, Legal and Responsible Gaming Compliance

Conducting KYC, age verification and AML/CTF checks as required by applicable law and our licence;
Monitoring gameplay and transactions to detect and prevent fraudulent or abusive patterns;
Implementing and enforcing responsible gaming tools such as self-exclusion, limits and cooling-off periods;
Maintaining records required for audits, regulatory inspections and dispute resolution.

Improvement, Analytics and Service Optimization

Analyzing how players use the Website to improve functionality, content, navigation and performance;
Testing new features, games and interfaces in a controlled manner;
Compiling aggregated and anonymized statistics about our user base and game performance.

Marketing and Personalization

Sending you information about bonuses, promotions, tournaments and other offers related to Playamo, subject to your marketing preferences and any consent requirements;
Recommending games or offers that may be of interest to you based on your previous activity, where allowed and proportionate;
Measuring the effectiveness of our marketing campaigns and affiliate relationships.

Security, Fraud Prevention and Risk Management

Monitoring accounts and transactions to detect suspicious, fraudulent or abusive behaviour;
Maintaining and enhancing security systems, including authentication, access controls and logging;
Protecting our rights, property and safety, and those of our players, partners and the public.

Disclosure & Sharing

OBSERVE: Identify categories of recipients to whom personal information may be disclosed.

EXPAND: Explain circumstances of disclosure and safeguards, especially for payment and regulatory purposes.

REFLECT: Ensure users understand we do not sell personal information for unrelated purposes, and that sharing is controlled and proportionate.

Group Companies and Internal Recipients

Group entities: We may share your personal information within our corporate group, including Dama N.V. and Friolion Limited, where necessary to operate the Website, process payments, perform internal administration, comply with legal obligations or provide customer support.

Payment Service Providers and Financial Institutions

Payment processors: We share relevant payment and transaction data with third-party payment service providers, banks, card schemes and e-wallet providers to facilitate deposits, withdrawals and to prevent fraud, chargebacks and money laundering.
These providers process your information as independent data controllers or as our processors, depending on their role and applicable laws.

Technical, Operational and Analytics Service Providers

IT and hosting providers: Companies providing hosting, cloud infrastructure, data storage, content delivery and IT support services.
Gaming platform providers: Game studios and platform providers that make games available on the Website and process limited data needed to deliver those games.
Analytics, security and anti-fraud providers: Providers that supply analytics tools, security monitoring, anti-fraud, AML and verification services.

Regulators, Authorities and Dispute Bodies

Regulatory and licensing authorities: We may disclose information to Antillephone N.V. and other competent authorities overseeing our licence and compliance obligations, or in response to lawful requests.
Law enforcement and governmental bodies: Where required by applicable law, court order, subpoena or to protect our legal rights, players or the public.
Alternative dispute resolution (ADR) / regulator dispute contact: In the context of dispute resolution, we may share relevant information with dispute resolution bodies and with Antillephone N.V., including via its official dispute e-mail [email protected].

Affiliates and Advertising Networks

Affiliates and acquisition partners: We may share limited information (such as anonymous identifiers, campaign or referral codes, aggregate statistics) with affiliates and marketing partners to attribute traffic and measure performance.
Advertising and marketing networks: Where permitted by law and subject to your consent and preferences, we may work with advertising partners who set or read cookies or similar technologies to deliver or measure personalized advertising related to our services.

Corporate Transactions

In the event of a merger, acquisition, joint venture, restructuring, sale of assets or similar corporate transaction involving Dama N.V. or its group, your personal information may be transferred to the relevant third party, subject to appropriate confidentiality and data protection safeguards.

We do not sell your personal information to third parties for their independent marketing purposes unrelated to Playamo.

International Transfers

OBSERVE: Note that data is processed in multiple jurisdictions outside Canada, particularly Curaçao and the EU/EEA.

EXPAND: Clarify legal and contractual safeguards used for these transfers, consistent with international standards.

REFLECT: Provide reassurance about protections even when local laws may differ from Canadian privacy laws.

Because Playamo is operated by Dama N.V. in Curaçao with support from group entities and service providers in other jurisdictions, your personal information may be transferred to and processed in countries outside your province or outside Canada, including but not limited to:

Curaçao (primary operational and licensing jurisdiction);
Cyprus (Friolion Limited as payment and service provider);
Member States of the European Union / European Economic Area (EEA);
Other countries where our carefully selected service providers (for example, hosting, payment, analytics, fraud detection or customer support) are located.

Some of these countries may have data protection laws that differ from those in Canada and may not be considered to offer the same level of protection. Where required, we implement appropriate safeguards to protect your personal information when it is transferred internationally, such as:

Contractual protections based on standard or model contractual clauses or equivalent instruments recognized under applicable data protection frameworks;
Contractual obligations requiring service providers to implement appropriate technical and organizational security measures and to process personal information only on our instructions;
Due diligence and ongoing oversight of our service providers' privacy and security practices.

By using the Website, you understand that your personal information may be transferred to and processed in these jurisdictions for the purposes described in this Privacy Policy, subject to the safeguards outlined above.

Data Retention

OBSERVE: Identify retention standards for main categories of data in an online gaming context.

EXPAND: Align periods with typical AML, regulatory and accounting requirements, while allowing for user-initiated deletion where consistent with law.

REFLECT: Make clear that retention is limited to what is necessary and that data is securely deleted or anonymized afterwards.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, reporting or dispute-resolution requirements. The specific retention period may vary depending on the type of data and applicable laws. As a general guide:

Account and identification data: Retained for the lifetime of your account and typically for up to 5 - 7 years after account closure, to comply with AML, gaming and financial record-keeping obligations, to handle complaints and to protect our legal interests.
KYC and verification documents: Retained for the period required under AML and gaming regulations (commonly up to 5 - 7 years after the end of the business relationship or the date of the last transaction, depending on the applicable law).
Payment and transaction records: Retained for at least 5 - 7 years for accounting, tax, AML and anti-fraud purposes.
Gaming and behavioural data: Retained for as long as necessary to provide the services, manage responsible gaming measures and perform analytics in line with our legitimate interests, and then aggregated or anonymized wherever practicable.
Marketing data: Retained until you withdraw your consent or opt out of marketing, and for a limited period thereafter to record and respect your preferences.
Technical logs and security data: Retained for a period necessary for security monitoring, troubleshooting and fraud prevention, typically up to 24 months, unless a longer period is required for a particular investigation or legal claim.

Where we no longer need personal information for the purposes described, we will either securely delete it, anonymize it (so that it can no longer be associated with an identifiable individual) or, where deletion is not immediately feasible (for example, in backup archives), securely store it and isolate it from further processing until deletion is possible.

Your Rights

OBSERVE: Recognize that players expect robust privacy rights broadly aligned with modern data protection frameworks (e.g., GDPR-style rights), even where specific laws may differ.

EXPAND: Provide a rights framework that includes access, correction, deletion, restriction, objection, portability and consent withdrawal, as well as practical procedures and timelines.

REFLECT: Ensure the process is simple, free of charge (subject to narrow exceptions) and responsive, and clarify that some rights are subject to legal limitations (for example, AML record-keeping).

Overview of Your Rights

Subject to applicable laws and certain limitations, you may have the following rights in relation to your personal information:

Right of access: To obtain confirmation as to whether we process your personal information and, if so, to receive a copy of that information and certain related details.
Right to rectification: To request correction of inaccurate or incomplete personal information we hold about you.
Right to deletion ("erasure"): To request deletion of your personal information where, for example, it is no longer necessary for the purposes for which it was collected, you have withdrawn consent (where applicable) or you have successfully objected to processing. This right may be restricted where we must retain data to comply with legal obligations (such as AML and gaming regulations) or to establish, exercise or defend legal claims.
Right to restriction of processing: To request that we restrict processing of your personal information in certain circumstances, for example while we verify its accuracy or handle an objection.
Right to object: To object, on grounds relating to your particular situation, to processing based on our legitimate interests, including profiling related to such interests, and to object at any time to processing for direct marketing purposes.
Right to data portability: Where technically feasible and applicable, to receive personal information you have provided to us in a structured, commonly used and machine-readable format and to request transmission of that data to another controller.
Right to withdraw consent: Where processing is based on your consent, to withdraw that consent at any time, without affecting the lawfulness of processing prior to withdrawal.

How to Exercise Your Rights

Step 1 - Submit your request: Please contact us at [email protected] and clearly indicate that your request concerns "Privacy / Personal Information - Playamo". Specify which right(s) you wish to exercise and provide sufficient information to help us verify your identity and locate your data (for example, username, registered e-mail, and a brief description of the request).
Step 2 - Verification: For your security, we may ask you to provide additional information to verify your identity before fulfilling your request, especially for access, deletion and portability requests.
Step 3 - Response timeframes: We aim to respond to all valid requests within 30 days of receipt. If your request is particularly complex or we receive numerous requests, we may extend this period by an additional 30 days, and we will keep you informed.
Step 4 - Fees: Requests are generally handled free of charge. We may charge a reasonable fee or refuse to act on clearly unfounded, repetitive or excessive requests, as permitted by applicable law.

Please note that we may not always be able to fully comply with your request, for example where retention of certain data is required by law or where it would adversely affect the rights and freedoms of others. In such cases, we will explain the reasons for our position, subject to any legal or security restrictions.

Cookies & Tracking Technologies

OBSERVE: Identify the main categories of cookies used on an online casino site and their purposes.

EXPAND: Explain control options, recognizing that some cookies are necessary for core functionality.

REFLECT: Provide practical information so users can manage settings while understanding potential impact on their experience.

Types of Cookies We Use

Strictly necessary cookies: Essential for operating the Website and enabling core functions such as logging in, maintaining sessions, processing bets, securing your account and enabling essential security features. These cookies cannot be disabled through our systems, as the Website will not function properly without them.
Functional cookies: Enable enhanced functionality and personalization, such as remembering your language preferences, currency, or previously viewed pages so that your experience is more convenient.
Analytics and performance cookies: Collect aggregated information about how visitors use the Website (for example, pages visited, time spent, errors encountered) to help us improve performance, diagnose issues and optimize user experience.
Advertising and targeting cookies: May be set by us or by our advertising partners to build a profile of your interests and show you relevant advertising about our services on other sites or to measure the effectiveness of our campaigns. These generally work by uniquely identifying your browser and internet device.
Session vs. persistent cookies: Session cookies are temporary and expire when you close your browser. Persistent cookies remain on your device for a set period or until you delete them, and are used, for example, to remember your preferences between visits.
Third-party cookies: Set by third parties providing services to us, such as analytics providers, advertising networks or security services. These parties may process information in accordance with their own privacy policies.

Managing Cookies

Browser settings: Most web browsers allow you to block, delete or disable cookies through their settings. Please consult your browser's help or support documentation for instructions.
In-site tools (where available): We may provide in-site controls or banners that allow you to accept or reject certain categories of cookies (for example, analytics or advertising cookies) when you first visit the Website or at any time thereafter.
Impact of disabling cookies: If you choose to block or delete certain cookies, some parts of the Website may not function properly, and you may not be able to log in or use all features.

Data Security

OBSERVE: Recognize the heightened sensitivity of financial and behavioural data in the online gambling sector.

EXPAND: Detail technical and organizational safeguards proportionate to the risks, referencing widely accepted security practices.

REFLECT: Convey that while no system is perfectly secure, we apply robust measures and continuous improvement.

We implement appropriate technical and organizational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. These measures include, among others:

Encryption in transit and at rest: Use of industry-standard transport layer security (TLS 1.2 or higher) to encrypt data transmitted between your browser and our servers, and encryption or equivalent safeguards for sensitive data stored within our systems, where feasible.
Access controls: Role-based access permissions, unique user accounts for staff, and the "least privilege" principle to limit access to personal information strictly to personnel and service providers who need it for their duties.
Authentication and account protection: Secure password requirements, mechanisms to detect suspicious logins, and optional multi-factor authentication where supported.
Network and infrastructure security: Firewalls, intrusion detection and prevention systems, security monitoring, regular patching and hardened server configurations.
Organizational policies and training: Internal policies governing data protection, confidentiality and acceptable use, and regular staff training on security, privacy and responsible handling of personal information.
Vendor due diligence: Assessment and contractual requirements for service providers that process personal information on our behalf, including obligations to implement adequate security measures.
Incident response: Procedures for identifying, assessing, managing and mitigating security incidents and data breaches, including measures aimed at timely investigation and, where required by law, notification to affected individuals and/or authorities.

We strive to align our security practices with recognized industry standards and to update them as technologies and risks evolve. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are also responsible for maintaining the confidentiality of your account credentials and for ensuring that access to your devices is appropriately secured.

Complaints & Contacts

OBSERVE: Provide clear channels for users to raise concerns or complaints regarding privacy and data use.

EXPAND: Describe the internal complaint process, expected timelines and escalation paths to external authorities or regulatory bodies where relevant.

REFLECT: Encourage resolution through direct contact while acknowledging users' right to approach supervisory bodies.

Contacting Us

If you have questions, concerns or complaints about how we handle your personal information, or if you wish to exercise your privacy rights, you can contact us using the following channels:

Primary e-mail (support and privacy): [email protected]
Website: Online live chat available via https://playamobet-ca.com (24/7, subject to availability); please specify that your inquiry relates to privacy where applicable.

Internal Complaint Procedure

Submission: Send a detailed description of your concern or complaint to [email protected], including your username, registered e-mail address and any relevant supporting information.
Acknowledgment: We will endeavor to acknowledge receipt of your complaint within 5 business days.
Investigation: Your complaint will be reviewed by the relevant internal team. We may contact you for additional information if necessary to assess the issue.
Response: We aim to provide a substantive response to privacy-related complaints within 30 days from acknowledgment. If we require more time due to the complexity of the matter, we will inform you of the delay and expected timeframe for a final reply.

Escalation to Supervisory or Regulatory Bodies

While our operations are licensed and regulated in Curaçao, players from Canada who have unresolved concerns about privacy or data protection may, in addition to contacting us, consider addressing their concerns to relevant data protection or consumer protection authorities in their country or province of residence, in accordance with local law.

In relation to disputes connected with gaming services and our Curaçao licence, you may also contact the appointed regulator dispute contact for our licence:

Antillephone N.V. / Dispute contact e-mail: [email protected]

When contacting any authority or dispute body, please provide accurate information about your account, the Website (playamobet-ca.com) and the nature of your concern, and keep copies of all correspondence.

Updates

OBSERVE: Recognize that privacy practices and legal requirements evolve over time, especially in the online gaming industry.

EXPAND: Establish procedures for notifying users of material changes and maintaining version control.

REFLECT: Provide users with reasonable advance notice for significant changes and options to object or discontinue use.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal or regulatory requirements, or for other operational reasons. When we make changes, we will:

Post the updated Privacy Policy on https://playamobet-ca.com/privacy-policy with a revised "Last updated" date;
For material changes that significantly affect your rights or the way we process your personal information, provide additional notice by appropriate means, which may include:
- E-mail notifications sent to the address associated with your account;
- Prominent notices or banners on the Website;
- In-account or dashboard alerts when you next log in.

Where required by law or where the change is significant, we will provide you with at least 30 days' advance notice before the updated Privacy Policy becomes effective, unless a shorter period is necessary to comply with legal obligations or to address urgent security or compliance issues. During this notice period, you may review the updated terms and, if you do not agree with them, you may choose to close your account and stop using the Website.

Last updated: January 2026.